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Return Instructions for Online purchases

All Emerald Office Supplies purchases made at emeraldofficesupplies.com.au can be exchanged or refunded either by return post or in our Emerald store.

Online Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Please provide the following information so we can assist you as quickly as possible:

  • Your name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number/Invoice No, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

In addition the return is subject to the following conditions:

  1. Conditions 1-6 of the Refunds and Exchanges Policy are met.
  2. You must provide the packing slip (received in the online order package).
  3. You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
  4. Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied.

Online Returns In Store (Australia only)

All items purchased online at emeraldofficesupplies.com.au can be exchanged or refunded in the Emerald Office Supplies store only, subject to the following conditions:

  1. Conditions 1-6 of the Refunds and Exchanges Policy are met.
  2. You must provide the packing slip (received in the online order package).
  3. You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
  4. You must provide identification matching the name and shipping address on the packing slip or invoice.
  5. Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied.